Serge Lutens - Matin Lutens

COOKIE POLICY

Effective Date: Mar 7, 2019

This Cookie Policy applies to the www.shiseido.com website and application (“Sites”) which are operated by or on behalf of Shiseido Co., Ltd. It sets out our use of cookies and other similar technologies on our Site. It should be read in conjunction with our Privacy Notice.

The use of cookies is standard on the Internet. Although most Web browsers automatically accept cookies, the decision of whether to accept or not is yours. You have the choice to accept or decline cookies by way of consent. You may adjust your browser settings to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you.

By using our Sites, you are consenting to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in this way, you should refuse the use of cookies by selecting the appropriate settings on your browser or not use our Sites. The most common browser settings in this respect will be explained below. However, please note that if you do select such setting, you may not be able to access the full functionality of our website.

What are cookies?

Cookies are small files or pieces of information stored on your computer (or other Internet enabled devices, such as a smartphone or tablet) when you visit one of our Sites. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long it will remain on your device), and a value, which is usually a randomly generated unique number.

What are cookies used for?

We use cookies to improve your browsing experience, make our Sites easier to use and to better tailor the Sites and our products to your interests and needs. Cookies may also be used to help speed up your future activities and experience on our Sites. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our Sites and to help us improve their structure and content. This information does not reveal your identity "in the real world. On occasions, if we have obtained your informed consent in advance, we may use Cookies, tags or other similar devices to obtain information that enables us to show you, either from our own website or from third-party websites or any other means, advertising based on the analysis of your browsing habits.

What are Cookies NOT used for on this website?

We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc., in the Cookies we use.

Who uses the information stored in Cookies?

The information stored in the Cookies from our website is used exclusively by us, except for those identified below as "third-party cookies", which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out.

Do we put cookies on third-party support?

We may put our Cookies on websites of our partners broadcasting advertisements for our brands and/or products. These Cookies are mainly used to present you appropriate content, corresponding to your interests, and to evaluate the consultation of our content (including advertising).

What types of cookies do we use?

Our Site uses cookies and/or other similar technologies such as device-IDs, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalized content.

We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Site and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Site and use a shopping cart
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us for our legitimate interests of improving the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our Site. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting/Advertising cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Social media, analytics and advertising partner cookies

Facebook Connect: We may allow you to sign up and log in using your Facebook account. If you sign up using Facebook Connect, Facebook will ask your permission to share certain information from your Facebook account with us. This may include your first name, last name, email address in order for us to verify your identity and gender, general location, a link to your Facebook profile, your time zone, birthday, profile picture, your "likes" and your list of friends. This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy which you can find here: https://www.facebook.com/policy.php. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.
Facebook Custom Audience: This service from Facebook enables us to display personalized ads to persons on our email lists when they visit Facebook.com. We provide your information such as your email address and phone number in a "hashed" form (so no human can see it) to Facebook to enable Facebook to determine if you are a registered account holder with Facebook. You can find Facebook’s privacy policy here: https://www.facebook.com/policy.php
Google Tag Manager: Our Site also uses Google Tag Manager. This service allows website tags to be managed via an interface. Tags are small elements of code that are used, for example, to measure traffic and visitor behavior, to understand the effect of online advertising and social channels, to set up remarketing and orientation towards target groups, and to test and optimize websites. Google Tag Manager only implements tags. This means that no cookies are used and, as a result, no personal data is recorded. We list it here for completeness and to be transparent about the tools we use. If deactivation has been performed at a domain or cookie level, this remains in place for all tracking tags if these are implemented with Google Tag Manager.
Google Analytics: Our Site uses Google Analytics, a web analytics service. Google Analytics uses cookies to help the Site analyze how visitors use the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by a Google server in the United States. Google uses this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing website operators with other services relating to website activity and internet usage. You can prevent the storage of data relating to your use of the website and created via the cookie (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
DoubleClick: Google's Doubleclick re-targeting cookie lets us serve personalized adverts to you when you're browsing other websites and social media platforms. You can control advert personalization on Google and partner websites here: https://policies.google.com/technologies/ads?hl=en-GB&gl=uk.
Bazaarvoice: We work with Bazaarvoice to enable customers to review our products. Bazaarvoice uses cookies to collect information from consumers which it uses to observe user behaviour across multiple websites: please see the Bazaarvoice privacy policy here - https://www.bazaarvoice.com/legal/privacy-policy/ -for more information on Bazaarvoice cookies.
Coremetrics: Coremetrics serve a cookie onto your browser to help us with "analytics" – which is the way website operators try to understand how different categories of user use the Site, so we can make it easier and quicker for our users to find what they want and generally to improve the online experience. If you have created an account on our Site or and if you are logged on in this profile, a unique number identifying this profile is also being sent to Coremetrics in order to be able to match the web analytics data to this profile.
Qubit: Qubit serve a cookie onto your browser to help us with "analytics" – which is the way website operators try to understand how different categories of user use the Site, so we can make it easier and quicker for our users to find what they want and generally to improve the online experience. Qubit does not track users across domains and therefore do not provide a universal opt out. Please use your browser settings to block or delete the Qubit cookie.

How to manage your Cookies preferences in your Internet Browser?

The settings from the Internet browsers are usually programmed by default to accept Cookies, but you can easily adjust it by changing the settings of your browser. However, if you choose to disable the Cookies on your browser, you might not be able to benefit from all the functionalities offered by our Sites.

For more information on how to customize your cookies options in your browser settings, please consult the following links:

For Internet Explorer™: https://support.microsoft.com/en-hk/help/17442/windows-internet-explorer-delete-manage-cookies;
For Safari™: http://support.apple.com/kb/HT1677?viewlocale=en_US;
For Chrome™: https://support.google.com/chrome/answer/95647?hl=en;
For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;
For Opera™: https://help.opera.com/en/latest/web-preferences/.

For more information about other commonly used browsers, please refer to
http://www.allaboutcookies.org/manage-cookies/.

Please be aware that if Cookies are disabled, not all features (e.g. online ordering) of the Site may operate as intended.

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TERMS OF USE

Article 1: Application of Terms of Use

This Website※ is operated by SHISEIDO Hong Kong Limited (“Shiseido”).

This “Terms of Use” (“Terms”) provides fundamental matters regarding use of various services provided in the Website (the “Services”).

※This Website refers to all directories and pages contained in the domain below.

Article 2: Definition of Users

For the purpose of the Terms, any and all persons who use the Services, regardless of whether they are identifiable by SHISEIDO, are defined as the users (the “Users”). The Terms apply to all Users of the Website.

Article 3: Agreement to Terms of Use

The Users who actually use the Services will be deemed to have agreed to the Terms.

Article 4: Equipment Necessary to Use Services

Any terminal equipment, communication devices, software and other facilities necessary to use the Services must be prepared by the Users.

Article 5: Notification and Change of Terms

SHISEIDO reserves the right to modify all or part of the Terms in its sole discretion without prior notice to the Users. In such case, SHISEIDO shall give notice of such modification at the Website, and the modification shall take effect at the time of such notice at the Website.

Article 6: Prohibited Matters

In using the Website, the Users are prohibited by SHISEIDO from conducting the following acts (including acts or preparatory acts which may trigger the following acts):

1. Any act that defames or slanders, or may defame or slander, other Users, third parties and/or SHISEIDO (including SHISEIDO's affiliated companies);
2. Any act that infringes or may infringe property rights or privacy of other Users, third parties and/or SHISEIDO (including SHISEIDO's affiliated companies);
3. Any act that infringes or may infringe intellectual property rights (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights and portrait rights) of other Users, third parties and/or SHISEIDO (including SHISEIDO's affiliated companies);
4. Any act to transmit or write harmful computer programs;
5. Any act that offends or may offend public order and morals or that constitutes or may constitute criminal behavior;
6. Any act to use or to be prepared to use the Services for commercial purposes;
7. An election campaign or any similar act, or any other act that relates to politics and/or religions;
8. Any other act that hinders operation of the Services;or
9. Any act that violates any law or regulation of Hong Kong or of a country or district in which the User is residing at the time of use of the Website.

Article 7: Responsibility regarding Use of Information provided in Website

SHISEIDO will make no guarantee of the integrity and availability of the information which the Users obtain through the Website, including information dispatched from other Users. All Users will make use of the Website on their own responsibility and judgment, and SHISEIDO will not be held responsible for any result of using or relying on such information.

Article 8: Copyright and other Intellectual Property

1. Any right relating to all the content of the Website belongs to or is exercised by SHISEIDO under the license and other legitimate title, and no part of the Website may be used for any purpose other than personal use, redelivered to the public, or used or reproduced by the Users without permission, whether in or outside of the network.
2. All trademarks and service marks appearing on the Website are owned, or used under the license and other legitimate title by SHISEIDO or its affiliated companies, and the Users are prohibited from using any such trademarks and service marks without permission of SHISEIDO.
3. Any copyright or other intellectual property right arising from or in connection with information provided by the Users (including the rights provided for in Article 27 and Article 28 of the Copyright Act) shall be transferred from the Users to SHISEIDO without charge, and the Users shall not exercise the moral rights of author or any other similar rights whatsoever.

Article 9: Change, Addition and Termination of Services

1. In any of the following events, SHISEIDO may terminate or temporarily suspend the provision of all or part of the Services without giving prior notice to the Users

(1) In the event of regular or urgent maintenance of the systems that provide the Services;

(2) In the event that there are other reasonable grounds in respect of the operation or technology of the Services.

(3) In the event of a power outage, fire, earthquake or any other force majeure that makes provision of the Services difficult; or

(4) In the event of a failure of the systems that provide the Services;

2. SHISEIDO may make a change or addition to or terminate all or part of the Services without prior notice to the Users.
3. SHISEIDO will not be held liable for any detriment or damage incurred by the Users as a result of any of the preceding actions.

Article 10: Websites of Third Parties

SHISEIDO will not be held responsible for and will not be liable to compensate for any damage arising from or in connection with the use of other website managed or operated by third parties that are linked from the Website.

Article 11: Handling of Personal Information

1. As a general rule, Users are not required to provide any personal information, such as addresses or names, which could be used to identify the User (collectively, “Personal Information”), in order to access and view these Website.
2. SHISEIDO will appropriately manage all Personal Information in accordance with our "Privacy Notice".

Article 12: Indemnity and Compensation for Damages

1. If any of the Users violates these Terms or inflicts damage on SHISEIDO by fraudulent acts, SHISEIDO may claim reasonable compensation against such User. The Users who, by using the Services, inflict damage on third parties shall settle such damage on their own responsibility.
2. Unless otherwise provided herein, SHISEIDO will not be held responsible to the Users or third parties for any failure or breakdown of the systems that provide the Services, any intrusion to the Systems by third parties and any commercial disputes for any reason whatsoever.

Article 13: Website Security

This Website makes use of following highly secure technologies, and maintaining a high level of security.

1. Prevention of unauthorized access with a firewall
2. Prevention of unauthorized access through periodic analysis of access logs and an intrusion detection system
3. Data encryption

Article 14: Link to Website

1. The Users may freely establish a link to the Website in their own website, except for those which include:

(1) Any contents that are offensive to public order and morals;

(2) Any contents that are in violation of laws and ordinances;

(3) Any contents that defame SHISEIDO (including its affiliated companies) or any of its affiliates; or

(4) Any other contents that are objectively considered to be detrimental to the corporate value of SHISEIDO.

2. When linking to the Website, the Users are requested to link to the top page of the Website (sergelutens.shiseido.com.hk), in principle. The Users should note that the linked page is subject to change or deletion without prior notice to the Users.
3. SHISEIDO will not be held liable for any disadvantage arising from or in connection with such change or deletion of the page for the convenience of SHISEIDO.

Article 15: Governing Law / Jurisdiction

Any interpretation and application of the Website and these Terms shall be governed by the laws of Hong Kong Special Administrative Region (HKSAR). Unless otherwise provided, any and all disputes arising from or in connection with the Website shall be subject to the exclusive jurisdiction of the Hong Kong courts as the court of first instance.

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Personal Information Collection Statement

1. Your Privacy

Shiseido Group, Shiseido Co., Ltd. and SHISEIDO Hong Kong Limited (referred to collectively as “Shiseido”, “we”, “our” or “us”) respect your legal rights of privacy when collecting, holding, storing, using, processing, transmitting or otherwise handling personal data and this Privacy Policy Statement explains our privacy practices. We are committed to comply with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong Special Administrative Region. Nothing in this Privacy Policy Statement shall limit or restrict your rights as a data subject under the Personal Data (Privacy) Ordinance.
Please read the following carefully to understand our policy and practices regarding how your personal data will be treated. This policy may from time to time be revised. If there is any inconsistency between the English and Chinese version of this Privacy Policy Statement, the English version shall prevail.
Throughout this Privacy Policy Statement, the term “personal data” shall have the meaning ascribed to it in the Personal Data (Privacy) Ordinance.

2. Types of Personal Data Collected

You may need to provide your personal data from time to time, including but not limited to your name, gender, age, passport or identity card number, date of birth, phone number, facsimile number, address, email address, credit card details, education level, occupation, household income, hobbies or preferred activities. Failure to provide such data and/or provision of incomplete or inaccurate data may prevent us from providing certain services to you.
If you are under the age of 18, you must obtain the consent from parents or guardians before disclosing any of your personal data to us, and we shall not collect your personal data without such prior consent.

3. Purposes for which we will collect and use your Personal Data

Your personal data may be collected when you make a purchase, participate in promotional activities or apply to be a member of any of the brands of fragrance, cosmetics, beauty care and related products operated by us from time to time, including but not limited to Anessa, Bare Minerals, Clé de Peau Beauté, Dolce & Gabbana Beauty,, Ettusais, Fino, Ipsa, Issey Miyake Parfums, Laura Mercier, Ma Chérie, Majolica Majorca, Nars, Narcisco Rodriguez Parfums, Senka, Serge Lutens, SHISEIDO, Tsubaki, Za and Zadig & Voltaire Parfums.
Certain personal data is required to be provided on an obligatory basis if you wish to receive certain services from us. These data will be marked as “mandatory” in the Member Record Form and you MUST provide your personal data to us if you want us to provide the service for which you are applying. If personal data is only required on a voluntary basis, it will not be marked “mandatory” and it is entirely up to you to decide whether you want to provide such information to us or not.
Your supply of personal data is mandatory if you wish to receive one or more of the following services:
(a) Enrolment into and maintaining your membership as our member;
(b) Accumulating bonus points as our member;
(c) Communicating to you your entitlements and privileges as our member;
(d) Redemption of privileges as a member;
(e) Notification of any amendment to the membership program;
(f) Data cleansing and customers profile updates; and
(g) Other continuous customer support services directly in relation to your membership.
We may use any personal data provided by you (whether on an obligatory and/or voluntary basis) to enable us to provide the following additional services to you and/or carry out the following activities:
(a) To enable us better to understand the demographics of our customers;
(b) For internal research and analysis to enable us to provide rewards, services and product information or offerings better tailored to your needs;
(c) Market research;
(d) To enable our beauty consultant/specialist to follow up;
(e) To distribute customer satisfaction survey; and
(f) To send our VIP newsletters and VIP program updates.

4. Disclosure of Personal Data

In cases where we do collect personal data from you, we will:
(a) Inform you (by way of this Privacy Policy Statement or by a separate notification) that we are doing so and the purpose(s) for which we will use the personal data collected;
(b) Where relevant, give you the opportunity to opt-out and object to any of the purpose(s) for which we will use the personal data collected (including but not limited to the circumstances described in paragraph 5 below); and
(c) Tell you how we will store your personal data and how you can review, change and delete the personal data we have stored.
All personal data collected and held by us will be kept confidential but we may provide and/or disclose such information to the following parties (whether within or outside Hong Kong) for the purposes set out in paragraph 3 above:
(a) Any member companies, subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with SHISEIDO;
(b) Any agent, contractor or third party service provider (“Third Party Service Providers”) who provides administrative, telecommunications, computer and other services to us in connection with the processing and storage of your data;
(c) Any actual or proposed assignee or transferee of all or any part of our assets, shares or services, or successor of SHISEIDO in carrying on all or any part of our business; and
(d) Government, judicial or regulatory authorities, law enforcement agencies or other organizations as required or authorized by applicable laws in or outside Hong Kong.
Our Third Party Service Providers are under a duty of confidentiality and are contractually bound to protect your personal data privacy and to only use your personal data in connection with the purposes specified in paragraph 3 above and not for their own purposes (including direct marketing).

5. Use of Data in Direct Marketing

We may also use your personal data including name, telephone number, address and email for direct marketing. By law, we may not use your personal data for this purpose unless we have received your consent (including an indication of no objection).
Upon your consent, your personal data may be used for:
(a) Communicating to you regarding new product launch and other promotional offers, including where applicable, skincare products, cosmetics products, make up products, body care products, make up services, body care services and facial services;(b) Communicating to you regarding our promotional events including where applicable, makeup classes and/or demonstrations, skincare seminars, other beauty classes, PR events, VIP gatherings, value sets, shop opening events, store announcement/ events, exhibitions and news update;
(c) Communicating on-counter or out of counter services and events related to skincare, makeup or beauty services for promotion or rewarded purpose;
(d) Marketing reward programs, birthday celebration offers, free sampling, digital campaigns, roadshow/ outpost, in store promotion updates;
(e) Communicating joint promotion or events with shopping malls, department stores, credit cards, banks, trades, celebrities, magazines, television, websites, mileage programs, cultural, art or musical societies/ organizations, charities or nonprofit organizations; and
(f) Cross brand joint promotions and/ or events with brands within SHISEIDO.
If at any other point of time you do not wish us to use your personal data for use in direct marketing as described above, you may exercise your opt-out rights by notifying us through the communication channels as stated in paragraph 7 below.

6. Security

All personal data provided by you will be properly stored in our customer service system and can only be accessed by authorized persons who have received training on our privacy policies.

7. Cookies

Cookies are small, often encrypted text files, located in browser directories which serve to keep a record in your computer or mobile device that you have visited this website. Cookies used on this website do not have the function of identifying an individual user and the information collected by a Cookie does not include your e-mail address, names or other personal data. SHISEIDO may use Cookies in this website for the following purposes:
(a) When there is a website crossing over several pages of this website and such necessary information is temporarily recorded in order for users to use this website conveniently.
(b) When SHISEIDO or a company consigned by SHISEIDO conducts survey analysis of the access trends of users on this website in order to provide better service through this website.

*You may choose whether to use Cookies by modifying your browser settings, even if SHISEIDO uses Cookies in this website. You may also delete stored cookies from your computer or mobile device.
Please see the help page of the browsing software you use for more details. However, please note that there may be some contents on this website which may not function properly or which cannot be used when use of Cookies is refused.
For more details, please refern to the Cookie Policy

8. Transfer of Personal Data

Your personal data will generally be held on our servers hosted in Hong Kong. However, for the purpose of transferring or processing your personal data into our central database of global customer information or to any of the people specified in paragraph 4 above, we may transfer it to our office(s) outside Hong Kong. We are committed to take all reasonably necessary steps and exercise all due diligence to make sure all personal data collected, held, stored, used, or otherwise processed in our offices outside Hong Kong are treated securely, in accordance with this Privacy Policy Statement and in compliance with the Personal Data (Privacy) Ordinance.

9. Your Right to Access, Correction and Deletion

Under the Personal Data (Privacy) Ordinance, you have the right to check whether we hold personal data relating to you and request access, correction and deletion of any of your personal data in our records. If you at any other point of time wish to exercise any of such rights, please email our Personal Data Privacy Officer as specified in paragraph 10 below.
You may also request us to delete you or your personal data from any active mailing or distribution list. If you no longer wish to receive any future promotional or direct marketing material from us, please email our Personal Data Privacy Officer as specified in paragraph 10 below, marking your communication “Confidential”. In response, we may ask you to provide certain details about yourself to ascertain the authenticity and validity of the request.

10. Personal Data Privacy Officer

The person to whom (1) requests (i) for access to data or correction of data, (ii) for general information regarding our policies and practices with respect to personal data and (iii) about the kinds of personal data that we hold and (2) general questions and complaints should be addressed is as follows:

Personal Data Privacy Officer
Address: 17/F., One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong
Email: info@shiseido.com.hk

*Please indicate your name, member ID or contact number for us to follow up your request.
You may be asked to provide additional information to authenticate your identity in order for us to follow up your request.

11. Retention of Data

We will keep your personal data only for as long as necessary to fulfill the purpose(s) for which the data is or is to be used (including any directly related purpose(s)). Pursuant to our internal policy, we will keep a record of all transactions with you in our course of business for a reasonable period of time for review and verification purposes. Personal Data which is no longer necessary for the purposes for which the data was originally collected will be destroyed. You also have the right to request deletion of your personal data in our possession as stated in paragraph 8 above.
If there is any discrepancy between the Chinese and English versions of this Statement, the English version shall prevail.

BOUTIQUES

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